Customer Service Agent

Ira Ford Auburn is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team. 

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

• Handle inbound leads (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
• Work with sales department to develop sales strategies and techniques
• Assist with meeting and greeting service customers promptly in a professional and courteous manner.
• Engage with customers waiting for their vehicles in the customer lounge.
• Liaison between the service and sales department.
• Oversee customer contact reports and make calls for follow up.
• Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers.

• High school diploma or equivalent.
• Great attitude with high-energy personality.
• Excellent customer service and interpersonal skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Valid driver license.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect – now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.