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Customer Service Engineer
| Company | KLA |
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| Location | Richardson, TX, USA |
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| Salary | $31.78 – $54.04 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s Level Degree or work experience of 3 years
- Preferred Electrical Engineering or Electro-mechanical degree
- Preferred previous KLA equipment experience but not required
Responsibilities
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems
- Repair and modify equipment at customer facility
- Repair some board level problems using standard procedures, as well as system level failures which can have multiple causes and no standard procedures exist (i.e. creative troubleshooting)
- Repair of system level problems based on CSE’s technical knowledge, education and training
- Provide guidance and technical assistance to other CSE’s, Installation and/or Upgrade Engineer on work at customer premise on installing/dismantling demonstration machines
- Up to 20% travel in North America to other customer facilities
- Conduct customer orientation on all aspects of equipment user applications
- Cross train and assist other field service engineers as appropriate
- Prepare/Document reports on support activity to customers
- Provide timely billing invoice to customer for service activity
Preferred Qualifications
- Preferred previous KLA equipment experience but not required
