Customer Service Manager

Strong management and supervisory capabilities.
Excellent verbal and written communication skills.
Comprehensive understanding of customer service principles and practices.
Highly organized with attention to detail.
Ability to effectively resolve customer issues while maintaining professionalism.
Strong coaching and mentoring skills for team development.
Proficiency in Microsoft Office Suite or similar software.

Finished Goods & Raw Materials Management: Experience in managing both finished goods and raw materials within the consumer goods industry, focusing on ensuring the life cycle runs efficiently from production to delivery.
Familiarity with e-commerce platforms (e.g., Amazon.com) and understanding of the impact on end-user interactions and point-of-sale.
Knowledge of Enterprise Resource Planning (ERP) systems, especially for managing orders, inventory, and financial transactions.
Ability to manage a portfolio of products, ensuring effective pricing and overall lifecycle management.
Expertise in Electronic Data Interchange (EDI) systems, specifically for handling orders, ASNs, and working with external vendors, business partners, and carriers.
Experience with logistics, shipping, and managing relationships with carriers, such as ensuring timely pickup and resolving shipping issues.
Sales Team Management: Experience in managing and guiding a sales team to meet operational and sales targets.
Strong customer service skills, particularly in troubleshooting, resolving issues, and communicating with buyers, stores, and logistics teams.
Ability to investigate issues, find solutions, and communicate effectively with stakeholders.
Knowledge of shipping processes and penalties for delays or incomplete orders, and strategies to minimize fines and improve on-time delivery.