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Customer Service Manager
| Company | Fulcrum |
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| Location | Minneapolis, MN, USA |
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| Salary | $90000 – $110000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Problem-solver
- Passionate For Helping People
- Optimistic
- Organized
- Highly Attentive to Detail
- Above Average Grit
- Curious and Ambitious
- Flexible
- Mission Oriented
- Quick Learner
- Strong Communicator
- Collaborator
Responsibilities
- Manage and respond to customer support tickets
- Learn about customers, their business, and Fulcrum
- Triage, troubleshoot, and resolve technical issues
- Escalate complex cases to engineers or other team members
- Identify trends and patterns to help improve our product and processes
- Stay up to date on our product and help customers get the most out of every feature
- Deliver timely, effective solutions while balancing customer needs with business goals
- Be able to spot common issues and contribute to improving our experience for our customers
- Check your ego at the door and always do what’s right for our customers
Preferred Qualifications
No preferred qualifications provided.
