Customer Service Officer
| Company | Alphabe Insight |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven experience in customer service or a related role
- Strong communication and interpersonal skills
- Problem-solving abilities with a customer-first mindset
- Ability to manage multiple tasks and prioritize effectively
- Proficient in using customer service software and Microsoft Office Suite
- Excellent attention to detail and organizational skills
- High school diploma or equivalent required
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat
- Provide accurate information about products, services, and policies
- Resolve customer issues and complaints in a professional and efficient manner
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to address customer concerns and provide solutions
- Assist with order processing, returns, and exchanges as needed
- Ensure all customer service activities align with company policies and procedures
- Contribute to the development of customer service strategies to improve satisfaction
Preferred Qualifications
- Additional customer service certifications preferred