Customer Service Officer

Customer Service Officer

Requirements

• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict resolution abilities.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Time management and multitasking capabilities.
• Proficiency in Microsoft Office Suite or similar software.

Responsibilities

• Answer customer inquiries via phone, email, or in-person, providing information and resolving issues.
• Process customer orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and improve service.
• Ensure customer satisfaction by providing timely and effective solutions.
• Follow up on customer inquiries and complaints to ensure resolution.
• Provide product knowledge and assistance to customers as needed.

Preferred Qualifications

No preferred qualifications provided.