Customer Service Rep

High School Diploma/GED
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rates, ratios, and percentages and to draw and interpret graphs
Frequent use of Outlook, Word, Excel, graphics, etc.
Basic messages communicated orally
May write brief messages and keep simple records
May explain and offer guidance on routine procedures
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures
Decisions generally affect own job or assigned functional area
Results are defined and existing practices are used as guidelines for how to complete work activities
Prioritize assigned and routine tasks

Provide quality customer service
Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services
Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries
Ensure the company establishes and maintain constant communication with customers
Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries
May require an understanding of eBay and eCommerce sites
May generate sales/buys from online leads
Provide customers with a better solution when available, and assist our customers in finding the products they need
Perform all tasks to specified standards and metrics on a consistent basis
Assume other duties as assigned