Customer Service Representative
| Company | SunSource |
|---|---|
| Location | Southfield, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Strong business, creative, and technical writing skills
- Proficiency in MS office skills including Word, Excel, and PowerPoint
- Excellent oral and written communication
- Effective interpersonal, organizational, planning, and problem-solving skills
- Attention to detail and accuracy, and ability to multitask
- Thorough understanding of ERP systems required
- Ability to read and interpret procedure and product information manuals required
- Associate or technical degree, or 2-3 years of customer service experience
Responsibilities
- Process customer orders, changes, or returns according to established department policies and procedures.
- Performs and follows procedures for contract review.
- Prepares quotations and applies appropriate pricing.
- Provides timely and accurate information to customer requests for pricing, stock, order status and general information.
- Enters part numbers, pricing and description for item master entry into ERP system.
- Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.
- Fulfills customers’ rush order needs with the essential understanding of accounts receivable, shipping, or other principals’ requirements and/or cut off times.
- Understands pricing matrix for those assigned customer accounts.
- Identifies material that can be returned for credit and independently conducts necessary research.
- Problem solves in conjunction with outside sales to meet customer demands.
- Works with Accounting to resolve disputed issues with sales orders.
- Completes assigned departmental projects.
Preferred Qualifications
-
No preferred qualifications provided.