Customer Service Representative
| Company | Alliaxis |
|---|---|
| Location | Edmonton, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Minimum 3 years of experience as a customer service representative
- Strong written and verbal communication skills
- Good time management and follow-up skills
- Excellent computer and internet skills, especially Microsoft Office and Outlook
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization.
Responsibilities
- Respond to inquiries regarding price, delivery, or technical support.
- Respond to inquiries regarding the status of customer orders.
- Resolve delays, service problems and disputes.
- Enter, release and track customer orders via EDI, email, and phone, using our in-house ERP solution.
- Verify customer account numbers, pricing, terms, delivery requirements etc.
- Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations.
- Liaise with other departments from the service team to ensure proper service from all directions.
- Provide technical support by referring to various Canplas publications.
- Respond to all customer inquiries in a timely manner.
Preferred Qualifications
- A firm grasp of the Canplas computer system (Infoflo and/or SAP experience preferred, but not required)
- Knowledge and experience using SAP would be considered an asset.
- Industry experience is an asset.