Customer Service Representative
| Company | Veolia |
|---|---|
| Location | New City, NY, USA |
| Salary | $27.55 – $27.55 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma/GED is required.
Responsibilities
- Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.
- Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.
- Opens, routes and processes incoming mail.
- Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do’s, Hi Lows, zero consumption, consecutive estimate reports.
- Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.
- Operates usual office machines and related customer service software/programs etc.
- Greet and receive visitors at the building and direct them accordingly.
- Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
- Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.
Preferred Qualifications
-
No preferred qualifications provided.