Customer Service Representative

Customer Service Representative

Requirements

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 6+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Preferred Qualifications

• 2 year or 4 year degree preferred