Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree is a plus
- Previous experience in a customer service or administrative role preferred
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Proficiency with basic computer software and CRM systems
- Ability to multitask and manage time effectively
Responsibilities
- Respond to customer inquiries via phone, email, or in person in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Resolve customer issues and complaints with a problem-solving mindset
- Maintain records of customer interactions and transactions
- Collaborate with internal departments to address customer needs
- Follow up with customers to ensure satisfaction and build lasting relationships
- Meet individual and team performance goals
Preferred Qualifications
- Previous experience in a customer service or administrative role preferred