Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively under pressure and handle difficult situations with professionalism.
- Basic computer skills and experience with CRM software is a plus.
- Ability to work well in a team environment.
Responsibilities
- Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
- Provide product and service information to customers, addressing concerns and troubleshooting issues.
- Resolve customer complaints and escalate issues to appropriate departments when necessary.
- Maintain accurate customer records and document interactions in our system.
- Collaborate with team members to improve customer service processes and customer satisfaction.
- Follow company policies and procedures to ensure a consistent, high-quality service experience.
Preferred Qualifications
- Experience with CRM software is a plus.