Customer Service Representative

A high school diploma or GED is required.
An associate degree in business, communications, or a related field is preferred.
Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.
Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.
Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously.
Experience in a collaborative team environment, with proven capacity to build and maintain positive relationships with internal and external stakeholders.
Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.
Strong communication skills, adept in both written and verbal exchanges, with an emphasis on positive relationship management.
Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.

Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause, implementing effective solutions, and following up to ensure successful resolution.
Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments to support Ambassador needs.
Keep Ambassadors informed about current company promotions, events, and contests to support their business goals and maintain engagement.
Manage challenging customer service situations independently, demonstrating ownership of each case, sound judgment, and making necessary exceptions to resolve unique issues.
Utilize Plexus systems to provide business support, accurately documenting all support provided, and assisting in identifying areas for improvement and operational efficiency.
Collaborate with leadership to develop service strategies, establish service targets, and participate in project teams to enhance overall service quality.