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Customer Service Representative
| Company | CVS Health |
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| Location | Oklahoma City, OK, USA |
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| Salary | $17 – $25.65 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- A minimum of 12 months of customer service or service industry related experience with proven customer service skills
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
- Provide a designated workspace free from noise and other distractions
- High speed internet with the ability to hardwire via ethernet from cable modem to PC
- Bilingual preferred and must be able to pass language certification, if bilingual
Responsibilities
- Perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
Preferred Qualifications
- At least 1 year in a call center setting
- Inbound/outbound call center experience
- Knowledge of Medicaid
- Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply
- Strong communication skills (oral and written)
- Strong analytical and problem-solving skills
- Active listening proficiency
- Ability to be receptive to feedback and to embrace continuous improvement
- Positive attitude and strong interpersonal skills
- Ability to display empathy towards customers’ needs and concerns
- Desire to contribute to building a positive team spirit
