Customer Service Representative
| Company | McKesson |
|---|---|
| Location | Tempe, AZ, USA, Phoenix, AZ, USA |
| Salary | $14.9 – $24.83 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1+ year relevant experience
- 1+ years’ experience supporting customers through Phone, Email or other written communication
- 1+ years’ experience providing customer support and resolution in an office setting
- Intermediate proficiency with Microsoft Outlook and Excel
- High School diploma or equivalent
Responsibilities
- Manage customer requests, order entry and basic cross-selling duties.
- Research and process credits to customers for stocked returns, damages and other issues.
- Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process.
- Respond to basic customer inquiries regarding products, pricing and basic back-order reports in a timely and professional manner through phone and email communication.
- Provide customers requested documents (MSDS, catalogs, invoices, POD’s) and samples.
- Managing customer and product data within the system. Communicating with cross-functional departments in order to coordinate customer service.
Preferred Qualifications
- Experience using Customer Service technologies including JD Edwards, Cisco, case management, or Supply Manager preferred
- Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers
- Strong medical and pharmaceutical knowledge a plus
- General knowledge of customer service processes and procedures
- Energetic self-starter with attention to detail who can be resourceful with issue resolution.
- Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
- Able to prioritize and multi-task in order to meet various deadlines and customer expectations.
- Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers’ problems/questions in a timely manner.
- Basic working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of social media preferred (i.e. Google, Chatter, etc.). Ability to work with spreadsheets including copy/paste, data entry, edit, sort, and basic formatting.
- Keyboarding abilities at a medium proficiency level
- Successfully meet all performance standards/objectives of the role