Customer Service Representative
| Company | Veolia |
|---|---|
| Location | Oakville, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 0-2 years of customer service/ fulfillment/procurement experience
- Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms
- An ability to work in a cross-functional environment with peers & immediate leadership
- Energetic, strong interpersonal, organizational and communication skills
- A motivated self-starter with strong problem-solving skills
- Excellent time management skills & ability to prioritize work from multiple channels
- Ability to understand specific business objectives, priorities and key processes
- Cross-functional and global collaboration with peers, Sales, & Supply Chain
- Meets/exceeds responsiveness expectation to customers & internal assignments
- Awareness of Quality Framework initiatives including document management, continuous improvement projects and basic ISO quality management system awareness
- Understands the role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities
- Meets/exceeds responsiveness expectation on internal assignments
- Thrives in a fast-paced but fun work environment
- This is a hybrid position, requiring a minimum of 2 days in the office
- Ability to work 3 statutory holidays per year in lieu of vacation or paid time off
- Ability to work Monday – Fridays (8 hour shift), within the working window of 8:00AM-6:30PM, depending on our assigned region
Responsibilities
- Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results
- Enter customer orders with a focus on quality, accuracy and speed
- Manage inbound calls and the phone queue
- Proactively manage existing customer orders
- Prevent and reduce, returns, and invoicing issues
- Prioritise & manage high volume of requests from Customers & Sales Team
- Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
- Keep customers proactivity informed about the status of their orders
- Manage critical cases with a sense of urgency and ownership
Preferred Qualifications
- Diploma/certificate preferred in Business, Supply Chain or equivalent experience
- Knowledge of SAP & Salesforce or other ERP and CRM software
- Basic presentation skills
- Understanding & employment of proper written, verbal, & meeting etiquette
- Basic commercial reconciliation
- Google Suite expertise