Customer Service Representative
| Company | Vivid Seats |
|---|---|
| Location | Coppell, TX, USA |
| Salary | $37000 – $37000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Outstanding communication, attention to detail and organizational skills.
- Strong customer service mindset that embodies problem solving, decision making, and resolution skills.
- Interest in live event space and eager to learn attitude.
Responsibilities
- Complete new hire orientation, gaining the knowledge and resources about how Vivid Seats operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
Preferred Qualifications
-
No preferred qualifications provided.