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Customer Service Representative
| Company | Xylem |
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| Location | Yellow Springs, OH, USA |
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| Salary | $40300 – $64500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- High school diploma or GED required
- Bachelor in Business Administration or equivalent experience preferred
- 2-4 years experience in fast paced global customer service environment
- Prefer experience with Oracle 11i software system
- Experience working with international customers and ability to prepare letter of credit, proforma invoices highly desired
Responsibilities
- Provide service and support to customer and YSI locations worldwide
- Process orders, received via phone, fax, and e-mail
- Process RMA’s, credits, restocking fees for product returns
- Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support
Preferred Qualifications
- Bachelor in Business Administration or equivalent experience preferred
- Prefer experience with Oracle 11i software system
- Experience working with international customers and ability to prepare letter of credit, proforma invoices highly desired
