Customer Service Representative

2+ years of experience in Customer Service or similar discipline
Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills
Excellent interpersonal skills with a passion for collaboration
Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking
Dedication to teamwork, customer satisfaction, and results
Excellent written/oral communication skills
Willingness to work overtime, have on-call hours, or work after hours
Keeping calm when on customer calls
Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
Verifies all shipping, billing, pricing, and purchase order information
Enters special instructions related to orders, customer requests/code maintenance, and notes
Updates customer files with quoted pricing, new items, address changes, delivery instructions, etc.
Communicates and provides necessary support to sales staff while in the field
Regularly communicates with internal and external customers on various issues
Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary
Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking others’ orders
Documents and resolves customer complaints
Processes customer product returns in a timely manner and in accordance with prescribed and documented procedures
Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.