Customer Service Representative
| Company | Hartford Financial Services |
|---|---|
| Location | Naperville, IL, USA, Charlotte, NC, USA, San Antonio, TX, USA, Lake Mary, FL, USA, Hartford, CT, USA |
| Salary | $42560 – $63840 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Problem solving and critical thinking skills with strong attention to detail
- Excellent communication skills with ability to empathize with customers and colleagues
- Adaptability
- High School Diploma or equivalent experience required
- Spanish bilingual a plus
Responsibilities
- Promote digital self service capabilities
- Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand
- Assisting customers over the phone
- Must have the ability to learn insurance product and processes in training environment
- Required to commit to the training and work schedule
- Have a dedicated workspace free from distractions during work and training hours
Preferred Qualifications
- Spanish bilingual a plus