Customer Service Representative

2+ years of customer experience, preferably insurance or healthcare related
Bachelor’s Degree required
Dedication and willingness to work hard under pressure in a high-volume inbound service center
Stellar customer service skills, with ability to manage multiple activities at one time
Clear and effective oral and written communication skills
Excellent analysis and organization skills
Strong critical thinking skills and the ability to multi-task
Ability to problem solve and perform root cause analysis
Superior listening skills and ability to resolve conflict
Quality focused with ability to meet deadlines
Team oriented
Ability to work independently
PC proficiency in MS Word, Excel, PowerPoint and Salesforce
Ability to conduct customer calls and internal meetings in an appropriate manner

Operate as the point of contact for internal and external inquiries supporting our customers
Handles both inbound and outbound tickets, emails and calls
Ensure the timely and successful delivery of resolutions to customer needs
Supports Account Management with renewal data, following up on outstanding requests, pulling reports and answering questions on cost containment, renewals, and other customer related inquiries
Operate as a center of knowledge learning and maintaining record of responses for consistent and timely resolution
Assist with high severity requests or issue escalations as needed
Build and maintain strong relationships with internal and external stakeholders, partners & customers
Develop a trusted relationship with key customer contacts and internal business partners
Participation in all training, education and company activities
Other duties as assigned