Customer Service Representative
| Company | Teledyne |
|---|---|
| Location | Portsmouth, NH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or equivalent
- Minimum two years of customer service experience in manufacturing environment
- Familiarity with and working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
- Positive attitude, exemplary attendance, and reliable team member
Responsibilities
- Maintain up-to-date files in the CRM system, and perform account management tasks, including adds, deletes, and changes
- Maintain accurate data files, and prepare quality reports for management
- Generate or assist in developing profitable quotations in support of the business strategy
- Process sales orders in a courteous, efficient and timely manner
- Organize workflow to meet customer deadlines
- Conduct post sale follow up in coordination with outside sales team
- Manage telephone calls professionally, efficiently, and with good communication skills
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution with internal Teledyne functions
- Understand and appropriately use the company pricing system, and adhere to policies and guidelines
- Conduct ongoing customer needs analysis, and help perform research of customer requirements
- Participate in management meetings and take part in sales improvement initiatives and other assigned action items
- Conduct regular customer review calls and follow up as necessary
- Assist in customer escalation process when warranted
- Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings
- Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns
Preferred Qualifications
- Associates Degree or Bachelor’s in Marketing or Business Administration (preferred)