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Customer Service Representative
| Company | Heidelberg Materials |
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| Location | Redmond, WA, USA |
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| Salary | $64500 – $67615 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Customer service experience: Minimum 1-2 years in fast-paced roles such as heavy call centers.
- Excellent communication skills: Clear, professional verbal and written skills to connect with customers effectively.
- Problem-solving abilities: Ability to think on your feet, handle multiple inquiries, and resolve issues efficiently. Comfortable navigating technology and learning new tools quickly.
- Empathy: A customer-first attitude with a genuine desire to help others.
- Team spirit: Ability to work collaboratively with colleagues to meet goals and improve processes.
Responsibilities
- Respond to inbound customer calls, emails, and chat inquiries in a professional and timely manner.
- Resolve customer issues by identifying problems, researching solutions, and implementing effective responses.
- Document interactions and update customer accounts in our system with accurate details.
- Collaborate with other team members to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company policies, products, and services.
Preferred Qualifications
No preferred qualifications provided.
