Customer Service Representative
| Company | ABC Legal Services |
|---|---|
| Location | North Dakota, USA, Iowa, USA, Florida, USA, South Carolina, USA, Kentucky, USA, Wisconsin, USA, North Carolina, USA, Oklahoma, USA, Indiana, USA, Michigan, USA, Alabama, USA |
| Salary | $15 – $17 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED required
- 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Responsibilities
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.