Customer Service Representative

Customer Service Representative

Requirements

• Ability to read, write, comprehend, and communicate in English.
• Typing and 10-key skills are required.
• Must have excellent organization and communication skills.
• Ability to analyze and solve problems, gather data, compile information, and prepare reports.

Responsibilities

• Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
• Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
• Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Deliver services to customers in a manner that promotes goodwill.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
• Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
• Solicit sale of new or additional services.
• Assist in other areas as needed.

Preferred Qualifications

• High school diploma or equivalent preferred.
• 2 years of Customer Service experience in a high call volume atmosphere.
• Proficient experience with MS Word, Excel, and Email preferred.