Customer Service Representative

Company	Consensus Cloud Solutions
Location	Las Vegas, NV, USA, Los Angeles, CA, USA
Salary	$15 – $18
Type	Full-Time
Degrees
Experience Level	Junior, Mid Level

2+ years experience in an inbound call center environment.
2+ years experience resolving basic user related technical problems with directions given over the telephone or via email.
Excellent communication skills.
Superior problem solving skills.
Proficiency in Salesforce.
Ability to work both independently and as part of a team is a must.
Cross functional skills in supporting customers via chat and email.

Responsible for customer technical support, calls, and emails efficiently, accurately and in a professional manner using excellent customer service skills.
Responsible for contacting customers in regards to service issues specifically with a view to retaining customers or checking for potential fraud.
Responding to chats and emails as required.
Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
Maintain client work schedule and service level requirements.
Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
Report accurately on calls inbound and outbound, record calls and call details on company systems.
Fulfill special project requests, and support porting or HP as required.
Ability to work flexible work hours.
Following up on customer escalations.
Perform other duties and responsibilities as required, assigned, or requested.