Customer Service Representative

G.E.D. or high school diploma.
Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry.
Strong organizational, telephone etiquette, and customer service skills.
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service has been demonstrated.
Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.

Sell tickets and travel packages for major sporting events, such as Aer Lingus, the Super Bowl, the NCAA Final Four, and more!
Answer phone calls (25+ daily) from clients.
Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers.
Respond to various forms of communication from clients, including email and live chat.
Be able to work some weekends and extended hours during seasonal busy periods.
Work with clients, as needed, to identify specific needs and expectations; special/custom product fulfillments.
Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends in the industry.
Understand and achieve profitability goals as it relates to product fulfillment and event packages.
Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resources.
Other general administrative duties (e.g., order processing, data entry, etc.) as assigned.