Customer Service Representative

High School Diploma
Positive and Professional phone etiquette
Excellent organizational and time management skills
Ability to work individually as well as with a team
Excellent written and documentation skills
Computer Skills
Call Center experience
Customer Service experience
Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract member or customer
Computer
2 Monitors
A USB headset with a microphone
A web cam for use interacting with your Supervisor (Not for use with customers)
Minimum Internet speed requirements of 1MG upload, 20MG download. (Preferable – high speed cable internet) Use of Wi-Fi is permitted if it meets all security-related criteria. If security requirements are not met and/or Wi-Fi is determined to cause tech difficulty a hard-wired connection will be required.
Antivirus software

Understand callers’ needs in order to provide exceptional service.
Learn our products and processes, inside and out, by hands-on, peer-based training so you can act as a subject matter expert.
Work in several systems in order to obtain the information needed to assist callers.
Ability to hold a conversation while accurately documenting (typing) your call and the information discussed.
Answer inbound calls/Make outbound follow up calls.
Remain calm and respond appropriately when callers are stressed or upset.
Work independently and provide quality customer service on all calls.
Maintain a high level of professionalism and establish positive rapport with every caller.
Maintain acceptable and predictable attendance.
Assist other team members when necessary.
Assist Supervisor with projects/additional items when needed.
Interact with other departments via phone or email effectively and professionally.