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Customer Service Representative – Escalations Team
| Company | Medline |
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| Location | Northbrook, IL, USA |
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| Salary | $17.75 – $24 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High school diploma or equivalent
- At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience
- Experience providing customer service to internal and external customers, including meeting quality standards for services
- Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
Responsibilities
- Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
- Maintain record of calls and note customer’s records as necessary to maintain consistency in service.
- Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders.
- Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
- Review customer’s service needs and refer to other service departments for follow up as needed.
Preferred Qualifications
No preferred qualifications provided.
