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Customer Service Representative – Full Time
| Company | Bone Dry Roofing |
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| Location | Indianapolis, IN, USA |
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| Salary | $15 – $17.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma or equivalent
- Pass a background check
- 2-3 years of call center experience with telephone systems and technology required
- Language proficiency
- Strong and accurate typing skills (typing speed of 45+ words/minutes preferred)
Responsibilities
- Handling a high volume of inbound and outbound calls and creating a positive experience for each caller
- Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team
- Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Understanding of company products, services, and policies
- Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products, and services
- Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
- Adhering to all company policies and procedures
- Assist in other administrative duties as requested
Preferred Qualifications
