Customer Service Representative – Grievance
| Company | Medline |
|---|---|
| Location | Florida, USA, Illinois, USA |
| Salary | $16.25 – $22 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent
- At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience
- Experience providing customer service to internal and external customers, including meeting quality standards for services
- Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
Responsibilities
- Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
- Maintain record of calls and note customer’s records as necessary to maintain consistency in service.
- Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders.
- Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
- Review customer’s service needs and refer to other service departments for follow up as needed.
Preferred Qualifications
-
No preferred qualifications provided.