Customer Service Representative II

Customer Service Representative II

Requirements

• High school diploma or GED
• Three (3) to five (5) years of related experience or an equivalent combination
• Excellent communication skills including written, verbal, and listening
• Ability to multi-task and time management skills required
• Strong computer skills
• Strong negotiation skills
• Basic product knowledge
• Reliability, organization, and attention to detail required

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
• Orders items to ensure appropriate inventory levels are maintained for customers
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
• Expedites backorders
• May pull inventory and prepare order for shipment to customer
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
• Determines the most cost effective shipping method for customer orders
• May handle customer returns
• May support specific customer(s)
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
• Performs other duties as assigned
• Responds to customer inquiries regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquiries.

Preferred Qualifications

No preferred qualifications provided.