Customer Service Representative III

Customer Service Representative III

Requirements

• Mastery of the English language, both written and verbal.
• Strong attention to detail.
• Must be able to work under pressure.
• Experience with Microsoft Excel and Word.
• Excellent customer service skills
• Strong handwriting skills
• Strong leadership skills
• Strong work ethic.
• Excellent time management and organizational skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Ability to perform under minimal supervision.
• Ability to meet expected production guidelines.

Responsibilities

• Process Correction queues to obtain valid titles for the client.
• Handle incoming call volumes
• Process reporting for client needs.
• Handle complex and escalated account issues
• Notify supervisor of exception issues.
• Assist others as necessary.

Preferred Qualifications

• DMV knowledge preferred.
• Some college (preferred).
• 1-2 years experience.