Customer Service Representative – Insurance
| Company | Auto Club Enterprises |
|---|---|
| Location | Coppell, TX, USA |
| Salary | $23 – $25 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Prior customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multi-task and perform well in a fast-paced environment
- Ability to progress through required continuous training and development
- Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
- A flexible, ‘can do’ attitude to navigate our ever-changing environment
- High school diploma or equivalent
- Must be able to pass a background check and drug test.
Responsibilities
- Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
- Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
- Actively listen and engage Members and fellow Team Members with a ‘can do’ attitude.
- Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.
Preferred Qualifications
- Recent Call Center Experience Preferred