Customer Service Representative – Team Lead – Patient Registration
| Company | R1 RCM |
|---|---|
| Location | Kennewick, WA, USA |
| Salary | $20.02 – $31.38 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED
- Excellent customer service experience
- At least 6 months in a comparable role
- Spanish speaking is preferred
Responsibilities
- Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.
- Efficient and effective utilization of all available departmental resources, whether human, physical or technological.
- Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards.
- Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement.
- Working on computers and answering phones to intake information in a busy environment.
- Helping people who may be very ill or worried.
- Fast-paced work environment, often on your feet assisting patients complete their registration.
Preferred Qualifications
- Spanish speaking is preferred