Customer Service Team Lead – Bilingual
| Company | Uline |
|---|---|
| Location | Coppell, TX, USA, Dallas, TX, USA, Fort Worth, TX, USA, Irving, TX, USA |
| Salary | $28 – $35 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School diploma or equivalent required
- 3+ years of customer service experience
- Effective communication skills
- Bilingual (English/Spanish) – Fluent in both verbal and written forms
Responsibilities
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
- Handle escalated customer issues and provide weekly support for customer interactions
Preferred Qualifications
- Bachelor’s degree preferred
- 2+ years of experience in a leadership / supervisory role preferred