Customer Service Tech

Provide exceptional customer support to homeowners.
Handle homeowners to assist with locating local service providers.
Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
Communicate customer facing issues to management and identify areas of opportunity
Collaborate with internal departments to resolve customer opportunities
Actively participate in departmental Carrier Excellence initiatives as well as agent certifications

Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
Working knowledge of Salesforce is desired.
A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired
Excellent customer service skills
Strong written and oral communication skills
Proficient in MS Office (specifically Word and Excel)
Strong analytical skills, accuracy and attention to detail
Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
Creative problem solving skills
Self-starter and well organized, able to multi-task and prioritize work
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours
Spanish or French language skills are a plus