Customer Services Representative – Cat Card
| Company | Caterpillar Inc. |
|---|---|
| Location | Nashville, TN, USA |
| Salary | $72672 – $135444 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Responsibilities
- Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of data.
- Execution of customer service standard processes. Maintaining customer accounts and relationships.
Preferred Qualifications
- Proficiency in intermediate Excel skills, including data analysis, pivot tables, and advanced formulas to handle and analyze large datasets efficiently.
- Strong proactive account management skills with a focus on building and maintaining client relationships, anticipating client needs, and providing timely solutions.
- A sense of urgency mindset, with the ability to prioritize tasks and meet deadlines effectively, crucial for managing multiple projects and ensuring timely delivery.
- Experience in managing larger credit lines, ensuring compliance and risk management by monitoring credit limits and mitigating potential risks.
- Ability to work in a highly visible role, demonstrating leadership and decision-making capabilities, comfortable with high levels of responsibility and visibility within the organization.
- Strong problem-solving skills and attention to detail to handle complex financial transactions, identifying issues and implementing effective solutions.
- Familiarity with financial software and tools to streamline account management processes, improving overall productivity.