Customer Success Associate
| Company | Sana Commerce |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- A bachelor’s degree
- At least 3 years of relevant commercial business experience working with (SaaS) B2B software, with at least 1 year in a Customer Success Manager role
- Strong analytical skills with clear and effective communication
- Effective time management and prioritisation skills
- Ability to work 2–3 days per week at our new office in Las Colinas
Responsibilities
- Being in the lead of your own portfolio of B2B customers in North America
- Building and maintaining deeply rooted relationships with your customers
- Creating personalized success plans and doing in-depth Business Reviews with your customers with a focus on creating value and/or saving costs
- Advising on their e-commerce strategy and how the Sana Products and Add-ons can help them achieve these objectives
- Optimizing the commercial outcomes of your accounts, and preventing churn by taking actions on identified risks
- Be an internal advocate for your customers, as well as help our product grow by sharing feedback with our product teams.
Preferred Qualifications
-
No preferred qualifications provided.