Skip to content
Customer Success Associate-Economics and Location Solutions
| Company | Mastercard |
|---|
| Location | Toronto, ON, Canada |
|---|
| Salary | $86000 – $129000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product/project deliverables
- Product-minded and focused on delivering solutions that are scalable and leverage cutting-edge technologies
- Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
- Exceptional communication and inter-personal skills
- Ability to operate independently and tackle ambiguous problems
- Exceptional analytical, quantitative problem-solving and program management skills
- Enthusiastic about economics, data science and the intersection of payments and technology
- Ability to inspire others and create a collaborative culture of teamwork
- Demonstrated ability to develop relationships with both mid and executive-level/C-Suite customer contacts
- Have experience working with economics data; experience in capital markets, financial services, public sector, retail FP&A or consulting is a plus.
Responsibilities
- You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
- Conduct product demos, develop and deliver training sessions
- Analyze macro and microeconomic trends and their impact on consumer spending patterns
- Work with data scientists and consulting teams to explore alternative data to push the boundaries in more traditional economics
- Create content and present insights in customer forums and consulting read-outs, positioning Mastercard as an industry leader with highly differentiated capabilities
- Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
- Partner closely with product teams to create new features that best serve our customers
- Research and deliver solutions for complex problems and respond to inquiries
- Liaise with internal sales and delivery teams to increase understanding of solutions
- Identify areas of improvement, track project & task updates, and identify clients at risk of churning.
Preferred Qualifications
- Bachelor’s or Master’s degree; specialization in Economics preferred
- Fluent English required, other languages desirable
- An interest in learning new data skills, SQL and Python will be an asset.
