Customer Success Enablement Manager
| Company | Miro |
|---|---|
| Location | London, UK, Austin, TX, USA, New York, NY, USA |
| Salary | $155200 – $194000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years experience in enablement, leadership or relevant role; experience in a CSM role preferred but not required.
- Strong program management skills, implementing and leading training initiatives end-to-end
- Proven track record of building positive relationships across the business
- Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics
- Data analytics proficiencies, capable of interpreting and optimizing programs based on available data
- Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment
- Force Management, Command of the Message Certified is a plus
Responsibilities
- Build and define our CS enablement strategy based off of business problems, CSM needs, and leadership input from regional leaders and enablement business partners
- Drive continuous learning, ensuring readiness through refreshers and additional certifications
- Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc.
- Facilitate global trainings and build ‘train the trainer’ materials to coach managers and new facilitators
- Develop and optimize standardized templates and guides to improve the quality of customer conversations
- Strong expertise with digital sales enablement trainings and tools
- Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements
- Collaborate with leadership to capture feedback and iterate programs as needed
Preferred Qualifications
- Experience in a CSM role preferred but not required