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Customer Success Engineer I
| Company | Jamf |
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| Location | Austin, TX, USA |
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| Salary | $55100 – $117400 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Minimum of 2 years’ experience successfully supporting enterprise technology in production environments (Required)
- Minimum of 2 years’ experience demonstrating exceptional customer service skills (Required)
- Able to communicate complex technical concepts in an easy-to-understand, non-technical manner (Required)
- Excellent written and verbal customer communication skills (Required)
- High School Diploma / GED Equivalent (Required)
Responsibilities
- Complete new customer onboarding tasks including configuration and best practice recommendations
- Develop and maintain a proficient level of knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
- Contribute to and maintain departmental documentation
- Provide support and enablement training to teammates and partners
- Act as the Voice of the Customer to provide technical insight and feature requests to Product to improve the customer experience
- Deliver technical training to the customer as necessary to find success with Jamf solutions
- Coordinate with Jamf Customer Success team to ensure alignment on customer needs and opportunities
- Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments
- Other duties and special projects as assigned
- Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization
- Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity
- Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work
Preferred Qualifications
- Minimum of 2 years’ experience with server operating systems including Windows Server, RHEL, or Ubuntu (Preferred)
- Experience of providing technical training and associated best practices (Preferred)
- Apple platform proficiency (Preferred)
- Knowledge of networking fundamentals (TCP/IP, DNS, VPN) (Preferred)
- Experience of Mobile Device Management and/or Unified Endpoint Management solutions (Preferred)
- Familiarity with Agile development methodology (Preferred)
