Customer Success Intern
| Company | PDI Technologies |
|---|---|
| Location | Alpharetta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Internship |
| Degrees | Bachelor’s |
| Experience Level | Internship |
Requirements
- Rising college junior or senior, or recent graduate pursuing a degree in Business, Information Technology, or a related technical field.
- Strong written and verbal communication skills.
- Highly organized with excellent attention to detail.
- A self-starter with the ability to work independently and manage multiple tasks.
Responsibilities
- Assist with NPS (Net Promoter Score) survey follow-ups and maintain related tracking spreadsheets to encourage increased participation.
- Support customer communications for one-to-many customers via the Customer Success mailbox.
- Participate in and assist with customer status meetings, taking notes and summarizing key insights.
- Help coordinate loyalty program customer outreach and communications.
- Provide administrative and research support for Phase 2 of the Customer Health Score initiative in Salesforce.
- Organize and maintain content on the Customer Success SharePoint site, ensuring it’s up to date and easy to navigate.
- Gain exposure to cross-functional processes, including escalations, support, renewals, and billing workflows.
- Help draft and improve internal documentation and process resources.
- Assist with gathering and organizing feedback for process reengineering initiatives.
- Collaborate with Customer Success Managers to improve customer experience and satisfaction.
Preferred Qualifications
- Exposure to or experience with Salesforce.
- Interest in customer engagement, account management, or SaaS environments.
- Proficiency in Microsoft Office tools, particularly Excel and Outlook.
- Comfortable working in collaborative, cross-functional teams.