Skip to content
Customer Success Manager
| Company | Rilla |
|---|
| Location | New York, NY, USA |
|---|
| Salary | $90000 – $110000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- Experience in world-class customer success management, account management, project management, or operations.
- Excellent communication skills.
- You can move, think, act, and learn extremely fast.
- You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.
- You’re energized by building a startup from the very beginning working in the office.
Responsibilities
- Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
- Build relationships with our clients and developing deep empathy for their workflows and requirements. This will involve visiting clients in person.
- Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
- Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
- Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.
Preferred Qualifications
- Familiarity with conversation intelligence products
- Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat
- Familiarity with the home improvement or home services industries
