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Customer Success Manager
| Company | Aircall |
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| Location | New York, NY, USA |
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| Salary | $75000 – $110000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years in Customer Success, Account Management, or Sales in a B2B SaaS environment
- Exceptional communicator with excellent verbal and written skills
- Confidence in handling renewals, upsells, and contract negotiations
- Ability to break down technical concepts into easy-to-understand explanations for customers
- A track record of meeting or exceeding account growth targets and customer satisfaction KPIs
- Strong relationship-building skills
- Thrive in a fast-paced, international environment, managing competing priorities effectively
Responsibilities
- Manage and develop a portfolio of accounts, building strong relationships with key contacts
- Maximize account growth opportunities, mitigate potential risks, and handle upsells and renewals
- Communicate Aircall’s value proposition clearly and effectively
- Develop new ways to increase customer satisfaction and collect product feedback
- Contribute ideas to enhance our processes, practices, and tools to deliver an outstanding customer experience
Preferred Qualifications
- Experience with Salesforce
- Experience with SaaS
- Experience with startups
