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Customer Success Manager
| Company | Salesloft |
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| Location | Atlanta, GA, USA |
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| Salary | $60000 – $100000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 2+ years of experience in a Customer Success role
- 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!)
- Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives
- High level of empathy – it’s important for our CSMs to be a good person to peers and customers
- You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience
- You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
- You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met
- You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use
- You are confident in technical conversations — hearing ‘API’ doesn’t make you run and hide
Responsibilities
- Effectively manage immediate escalations alongside long-term project plans.
- Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context.
- Align with account teams to prioritize actions within your book of business.
- Pair pre-built resources with bespoke next steps that are relevant to the customer and their business objectives.
- Leverage tools to evaluate customer utilization patterns and provide relevant next-step recommendations.
- Share foundational sales engagement insights and best practices with an emphasis on how to execute those practices using Salesloft.
- Leverage and tailor scaled success plans Proactively reach out to customers to offer data-driven recommendations on best practices to help them increase their ROI with SalesLoft.
- Leverage scaled touchpoints to drive ROI across your entire customer base as well as take a more consultative approach to a subset of your highest ARR accounts.
- Lead business reviews with key stakeholders (including C-Level) and deliver detailed success plans to help customers reach their business objectives and monitor progress.
Preferred Qualifications
- Previous experience in a SaaS/Technology company or fast-growing start-up preferred.
