Customer Success Manager
| Company | Renaissance |
|---|---|
| Location | California, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
- You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
- You have a bias towards action and proactivity, and look to direct a situation rather than react
- You have strong technical skills; you like learning new software and techniques
- You convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly
- You are driven to exceed customer expectations • You proactively work to mitigate churn and handle objections to renew and expand accounts
- You want to use your skills to help support teachers and students
- You are driven to exceed customer expectations through a myriad of communication strategies
- You have worked in Educational Administration and/or SaaS driving large account implementations
- You have the ability to travel 10-20% of the time • Experience with Salesforce, Gainsight, Microsoft Suite, Teams, and working remotely
- Experience in working with Student Information Systems and/or MTSS (Multi Tiered System of Supports) systems
Responsibilities
- Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
- Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
- Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
- Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
- Continuously self-educate about Renaissance’s products and solutions and the K-12 competitive landscape
- Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
- Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Renaissance
- Actively seeks to understand change and incorporate new processes and systems quickly and effectively
- Curate success stories from districts to broaden Renaissance’s efficacy resources
Preferred Qualifications
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No preferred qualifications provided.