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Customer Success Manager
| Company | Datadog |
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| Location | Boston, MA, USA |
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| Salary | $86000 – $118000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- A strong communicator with excellent attention to detail
- 5-7 years of experience in a customer account facing role
- Customer-minded, always aiming to provide the most value possible
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Responsibilities
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Preferred Qualifications
No preferred qualifications provided.
