Customer Success Manager

Experience in a SaaS quota-carrying sales or customer success role.
Experience in analytics/data tools is a plus!
Being customer centric – building relationships, understanding customer needs and how we are delivering value.
Track record of hitting or exceeding your goals and MBOs.
The right balance of self-confidence and humility to lead as an individual contributor.
Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.
Ability to manage multiple projects and tasks, while staying organized and efficient.
Experience with Salesforce is a must.

CSMs have between 250-350 accounts.
Own net retention of your book of business by retaining and expanding customers.
Holding calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades.
Driving scaled campaigns (webinars, campaigns, offerings, etc) to generate more usage and overall retention.
Managing a PQL flow to grow and protect usage (e.g. new connectors and saving existing connectors).
Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Sales Engineers to uncover additional use cases for expansion.
Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.
Develop customer relationships with the goal of creating customer advocates.